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Mazda Lineup Growing, Advertising Not Catching Up

Cx9andcx7

We just finished reading AutoWeek’s story on Mazda’s expanding lineup — moving from seven nameplates to nine in two years and adding six more bodystyles in the same timeframe — and we’re a bit dismayed that the company isn’t planning on expanding ad buying in the same proportions.

Here’s where we dissect some of the industry speak for you. Mazda’s new director of marketing David Klan isn’t planning on highlighting the new CX-7 and CX-9 crossovers over the rest of the lineup despite their positive reviews and brisk sales of the CX-7. He went the understated route, saying “the crossovers are a natural extension of the brand.” Sounds like a politician or losing quarterback who can only say one thing, no matter what the topic is.

The point is the CX-7 and CX-9 are probably the most important vehicles to hit Mazda’s lineup since the Mazda6.

Some knew to go to Mazda for sportier versions of the economy sedan — Mazda 3 — or an open top roadster value — the MX-5 Miata — but families with kids most likely aren’t considering Mazda. The new CX-9 is tailor made for SUV, minivan and crossover shoppers looking for something different and they’ll probably never stop at a Mazda dealership if they don’t see some commercials.

AutoWeek points out the similarities to the company’s previous expansion in the 1980s and 1990s but doesn’t point out that those cars had more quality problems than these recent models, which didn’t help matters. Mazda’s attachment to the Zoom-Zoom tagline and its middle of the road commercials will probably maintain the status quo. We just wish Mazda tried something a little different, at least as different as its products.   

[Major Mazda Expanding Model Range, Not Ad Budget, AutoWeek]



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VW Looks to Improve Owner Loyalty

2006vwjetta

Volkswagen may be hip, but its owners don’t seem to stick around for a second purchase. The company is pushing to raise its owner retention, which is at a dismal 29.3%; the industry average is 49.6%. That means people that buy VWs aren’t coming back, for a variety of reasons. Some experts say it’s the company’s poor reliability combined with a lull in new products during the late 1990s and early 2000s that has led the current situation.

How will the company fight back? It seems a new website and more owner-oriented events like a recent enthusiast rally in New Jersey are the main weapons in VW’s marketing arsenal. We’d guess that improving reliability and offering more products that fit the VW image would work better, but that’s just us.

[Lusting for Loyalty, AutoWeek]



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No Surprise: Mileage More Important

mileage

J.D. Power and Associates released a new Escaped Shopper Study that found that 17% of shoppers changed their mind about what new car to buy because of mileage. That's up from 13% last year. As gas prices stabilize well below the $3 mark, this ratio could change, but with the recent attention mileage has gotten in the media and even car commercials, we doubt the trend will reverse.

Of course, the top two reasons buyers choose one vehicle over the other is total price — 36% — and the amount of the monthly payment — 31%.

[Consumers Tell J.D. Power Mileage Matters More Now, Detroit Free Press]



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